Answers to some of the frequently asked questions…

At Phoenix Smokery, we are always happy to hear from our customers and answer any questions you might have. We have compiled a list of our most frequently asked questions:

Can I order for a specific day delivery?

Yes, we are happy to dispatch for delivery on a specific date. Please be aware that as our products are perishable, we are only able to dispatch Monday to Thursday, for delivery Tuesday to Friday. Saturday delivery can be arranged, please contact us for details.

Please give as much notice as possible as we like to send our orders out as fresh as possible. Some products such as Duckstrami, Gravadlax, etc take several days to produce.

How much do you charge for delivery?

Our delivery is £6.50 for mainland UK delivery and free for all order over £50

Delivery charges for Highlands and Islands will vary – please refer to the chart on our delivery page for detailed prices.

We can also arrange delivery within Europe by special arrangement. Please contact us for details. 

In previous years, we have offered a pre-5pm delivery and a premium pre-1pm delivery.

How is my parcel packed?

Our products will come in a cardboard box with a natural Woolcool liner and a disposable ice pack. All good are packed to maintain temperature for 48 hrs although ALL orders are guaranteed tracked next day delivery.

Can I alter my order once it has been placed?

If you need to alter your order, please let us know as soon as possible and we will always try to accommodate your changes. Please email or telephone ASAP.

Unfortunately, we are unable to change or cancel an order once your item is packed and ready for dispatch.

Can I send to more than one address?

Yes, you can send to as many different addresses as you like. Please enter details into the comments box when you order.  If this is for a gift, please let us know. We can also include a gift card if you wish, again please add details in the comments box when ordering. Alternatively email or telephone with details.

Can I collect my order?

Yes! Its great having visitors to our smokery shop. We always have a selection of products available to buy, with the bonus we always have many small tasters available for you to try!

As a small smokery, we occasionally run out of some products. If there is something in particular that you would like, please order it in advance.